Privacy

HostelsInMadrid.org understands that privacy and security are important and we are strongly committed to protecting the privacy and security of our customers and website visitors. The following information is designed to help you understand how we use your information and how we protect your privacy and security. By visiting this site, you accept the practices described in this Privacy & Security Policy.

What Information Do We Collect?
Our primary goal in collecting personal information is to provide you with a smooth, efficient reservation experience. During the reservation process, we request information about you, which may include your name, address, phone number, gender, age, credit card information, and email address (collectively known as "Personally Identifiable Information" or PII). We need your credit or debit card details so we can guarantee your reservation at confirmation.

How Do We Use Your Information?
When you make a reservation for travel accommodations or services, we provide the information you submit in the confirmation process to the travel service provider. This is so they will know who you are and when you will be arriving. We provide your name, gender (if available), phone number, credit or debit card details, and the details of your booking. We may supply your email address as well to facilitate communication. The travel service provider requires this information to guarantee a confirmed booking from you. The guarantee may involve the travel service provider verifying, authorizing, or charging a deposit to your credit or debit card, in accordance with their stated booking policies. All travel service providers we facilitate reservations for have agreed to the HostelsInMadrid.org terms and conditions and accept this Privacy & Security Policy. We never provide any of your personal information, including payment details, to any third party outside of the specific reservation process that you initiate. By accepting this Privacy & Security Policy or by using this site, you expressly agree to such usage of your personally identifiable information.

In addition to these communications, if you have provided an email address, either through registration as a HostelsInMadrid.org member or subscribing to our mailing lists, we may use email to send you notifications about special offers and services or to tell you about opportunities available from our partners. We never provide your email address to any third party except through the reservation process as described above. You have the right to opt-out of any or all marketing and informational communications from HostelsInMadrid.org. This can be accomplished by using the unsubscribe link or instructions provided in our emails. We will, however, communicate status about any active reservation, or other service you have subscribed to, by email.

Credit Card Security
HostelsInMadrid.org collects your credit or debit card information to confirm your reservation or other travel service-related transaction. We adhere to Instant World Booking,  Data Security Standard (DSS) published by the Payment Card Industry Security Standards Council (PCI SSC). The PCI SSC was founded by the major card brands (Visa, MasterCard, American Express, Discover, JCB International), who all require compliance with these standards. The PCI DSS is a set of comprehensive requirements for enhancing cardholder account data security. Compliance ensures the highest level of security possible in handling your personal credit or debit card account information.

The cardholder account information you provide is protected in accordance with the PCI DSS. Your account information is used to make charges associated with your reservation or service transaction. It is also transmitted to the travel service provider to guarantee your reservation. The transmission of your cardholder account information is encrypted and protected according to the standards and practices described in this Privacy & Security Policy.

It is common for travel service providers in certain regions to require your credit card security code (3 or 4 digit CVV code) for verification. We will notify you when the travel service provider requires this information, and provide you with an opportunity to send the security code yourself.

Is My Information Secure?
HostelsInMadrid.org and InstantWorldBooking.com uses advanced industry practices to safeguard the confidentiality of your personally identifiable information. InstantWorldBooking.com treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data, including encryption utilizing a technology called SSL (Secure Sockets Layer).

When you book a reservation HostelsInMadrid.org and InstantWorldBooking.com automatically encrypt your personal information in transit from your computer to our server using the Secure Sockets Layer protocol (SSL) with the industry's highest available encryption key length. There are billions of possible key combinations, and only one of them works. So, it is almost impossible for an unauthorized party trying to intercept the information to find the right key, even if equipped with the best computers. This means your confidential information, as well as your credit or debit card transaction, is safe according to the highest level of security globally available on the internet.

Reviews, Comments and Social Content
We offer you the opportunity to post reviews of third party travel service providers, whose services you have used. Additionally, we may offer other opportunities to provide commentary and social interactive content. Whenever you provide us with a review, commentary or other social interactive content, we may include the information you provide on our websites and on selected partner sites.

HostelsInMadrid.org makes no representations or warranties with regard to the sufficiency of these security measures. Neither HostelsInMadrid.org nor any of its owners, directors, employees, affiliates, or other representatives shall be responsible for any damages that result from a lapse in compliance with this Privacy & Security Policy because of a security breach, technical malfunction or any other problem associated with privacy or security. HostelsInMadrid.org shall not be liable in respect of any claims, demands, damages, losses, or expenses arising out of or in connection with the use and/or dissemination of personal information relating to you in accordance with this Privacy & Security Policy and your consent.

Changes to this Privacy & Security Policy
HostelsInMadrid.org reserves the right in its sole discretion to amend this Privacy & Security Policy at any time, and you should regularly check this privacy policy for any amendments.